This privacy and personal data protection policy (hereinafter referred to as the "Policy") has been drafted to inform you about the practices and conditions under which EXTER DIFFUSION, a Limited Liability Company registered with the Antibes Trade and Companies Register under number 892 169 160 and whose offices are located at 282 Rue des Cistes - ZI des 3 Moulins, 06600 Antibes, France (hereinafter referred to as "EXTER DIFFUSION" or the "Company"), collects, uses, and stores your personal data (hereinafter referred to as the "Data").
This Policy outlines the various types of Data that we may collect and process, or that you may provide to us when accessing the website www.produits-giorda.com (hereinafter referred to as the "Site").
Use of the entire Site is subject to this Policy.
Given the constant evolution of laws and regulations regarding technology and personal data protection, this Policy is likely to be updated.
If you are a user of the Site, you will be informed of any changes via email.
If any clause of this Policy is found to be invalid or contrary to applicable regulations, it will be deemed unwritten, without affecting the validity of the remaining clauses.
This Policy applies to Data collected through data collection forms used to:
- Create a customer account on the Site
- Contact us
- Subscribe to newsletters
It does not apply to information collected by third parties or through websites operated by such third parties, including through applications or content (including advertisements) that may redirect the user to the Site.
We kindly ask you to read this Policy carefully to clearly understand our practices regarding the processing of your Data, and we inform you that visiting and/or using our Sites necessarily implies acceptance of this Policy.
If you do not agree with this Policy, we invite you not to use our Sites.
It is your responsibility to ensure that the Data provided to EXTER DIFFUSION is complete and up to date.
1. What data is collected by EXTER DIFFUSION?
Depending on the nature and purpose of your interaction with EXTER DIFFUSION (such as creating a customer account, filling out a contact form, or subscribing to the newsletter), we may collect the following Data:
Your email address will necessarily be requested on all our data collection forms, and more specifically, if you wish to:
- Place an order
- Ask a question
- Subscribe to the newsletters
- Identity-related Data such as your first name, last name, email address, and phone number.
- Browsing Data: this includes information about how you use the Site, such as your IP address, browser type, browsing duration, search history, operating system, language, and the pages viewed.
- Data regarding your visits to our Sites, including traffic data, log files, and other communication data or resources you use when accessing our Sites.
- Social media usage Data when you use social media features integrated into our Sites.
2. How is your data collected?
Data may be collected in various ways on the Site.
It may be collected directly, when you provide it to us through user account creation forms or when you subscribe to the Newsletter available on the Site.
In addition, we may collect your Data when you use the various contact forms on the Site and/or when you communicate with EXTER DIFFUSION by phone or email.
When you contact us through any of these means, a copy of your communications with EXTER DIFFUSION, including email addresses, is created and archived.
EXTER DIFFUSION also collects your Data indirectly through the use of cookies and trackers.
3. Why is your data collected?
We collect and use your Data for the following purposes:
- To process your orders.
- To contact you.
- To offer you our Newsletter.
- To notify you of changes to our Sites or product offerings.
- To comply with our rights and obligations as set out in the contracts entered into with users, as well as for any other legal purpose.
We also use cookies or trackers in order to :
Enhance your user experience, specifically by:
- Allowing the Sites to recognize your device, so you don’t have to repeatedly provide the same information to perform the same task.
- Recognizing your username and password so you don’t have to enter them on each web page that requires it.
Analyze site traffic and data to:
- Measure the number of users, which helps make the Site easier to use and ensures it can respond quickly to your requests.
- Understand browsing habits and speed up your searches.
- Help us better understand how you use our Sites so we can improve them.
4. Who processes your data?
Your Data is processed by EXTER DIFFUSION staff responsible for managing the Site.
Your Data may be transferred to any buyer or other successor in the event of a merger, sale, restructuring, reorganization, dissolution, or other transfer of some or all of EXTER DIFFUSION's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceedings, in which the Data held by EXTER DIFFUSION about its Site users is among the transferred assets.
Lastly, we may also disclose your Data:
- To comply with any legal obligation, law, or legal process, including requests from government or regulatory authorities.
- If we believe that disclosure is necessary or appropriate to protect the rights, property, or safety of EXTER DIFFUSION, its customers, or others. This may include the exchange of information with other companies and organizations for the purposes of fraud protection and counterfeit prevention.
Links to third-party websites
The Site may contain links to various social media platforms operated on third-party servers by individuals or organizations over which EXTER DIFFUSION has no control.
As a result, we cannot be held responsible in any way for how your Data may be stored or used on those third-party servers.
We strongly recommend that you review the privacy policies of each third-party website you access via our Site to understand how your Data will be used.
5. How long is your data retained?
EXTER DIFFUSION retains your Data only for as long as is necessary to fulfill the purposes described in Article 3.
This retention period varies depending on the type of Data involved, as well as the nature and purpose of the collection, which may affect how long it is kept. In some cases, legal obligations may require a specific retention period.
When you contact EXTER DIFFUSION via the various contact forms or by phone, your Data will be retained for three (3) years from the date of your last interaction with EXTER DIFFUSION, after which it will be deleted.
If you have consented to receive our Newsletters or have subscribed to them via our Site, your Data will be retained until you unsubscribe. If you have not opted in to receive our Newsletters, your Data will be kept for two (2) years.
If you have created a customer account, all Data related to your order will be retained for ten (10) years from the date of the transaction.
Finally, regarding Data collected via cookies or trackers:
- Data from audience measurement cookies will be retained for up to six (6) months.
- Data from other types of cookies or trackers will be retained for up to thirteen (13) months.
6. How is your data protected?
Your Data is stored on secure servers protected by firewalls and antivirus software.
We have implemented technical and organizational measures designed to ensure the security and confidentiality of your Data, protecting it from accidental loss and from unauthorized access, use, modification, or disclosure.
However, due to the inherent characteristics of the Internet, we cannot guarantee the absolute security of data transmission over this network.
While we strive to protect your Data, we cannot guarantee the complete security of information transmitted to the Site. You acknowledge that you share your Data at your own risk.
We cannot be held responsible for any failure to comply with privacy settings or security measures in place on our Sites.
As such, you acknowledge that ensuring the security of your information is also your responsibility. For example, it is your responsibility to keep your user account password confidential.
You must not share it with third parties under any circumstances. Likewise, be cautious when disclosing information in public areas of the Site, as this information may be viewed by any user of the Site.
7. What are your rights?
You can choose how the Data you provide to us is used:
- You may browse the Site without providing any Data. However, if you do so, you will not be able to use certain features of the Site, including placing orders.
- You can choose to stop receiving the Newsletter by unsubscribing via the link included in the Newsletter email.
- You may choose not to provide your email address in the various contact forms. Please note that in this case, EXTER DIFFUSION will not be able to respond to your inquiries.
In accordance with applicable data protection regulations, in particular the European Regulation 2016/679 on data protection (hereinafter the "GDPR") and the French Data Protection Act of January 6, 1978 No. 78-17 known as "Informatique et Libertés" and its amendments, you have the right to access and rectify your Data.
You also have the right to set directives regarding the handling of your Data after your death.
Furthermore, subject to the conditions provided by said regulations for exercising these rights, you benefit from:
- The right to erasure of your Data.
- The right to restrict the processing of your Data.
- The right to object to the processing of your Data for legitimate reasons, in accordance with Article 21 of the GDPR.
- The right to data portability for Data you have provided.
- The right to withdraw your consent where consent was previously given.
When processing of your Data is based on your consent, you may withdraw it at any time. However, you acknowledge that processing carried out prior to the withdrawal of consent remains valid.
You also have the right to object without reason to EXTER DIFFUSION profiling you based on your Data for the purpose of sending content or communications for commercial prospecting.
However, in accordance with Article 12.6 of the GDPR, to exercise these rights, EXTER DIFFUSION, as the data controller, reserves the right to ask you to prove your identity. We inform you that the data used to verify your identity will be deleted once we have responded to your request.
You can exercise these rights by sending an email to contact@produits-giorda.fr or by mail at the following address:
GROUPE GIORDA – SARL EXTER DIFFUSION,
282 Rue des Cistes – ZI des 3 Moulins – 06600 Antibes, France
We have one month to respond to any request regarding the exercise of your rights. This period may be extended by two months due to the complexity or the number of requests.
Finally, you have the right to file a complaint with the French Data Protection Authority (CNIL), notably via their website: www.cnil.fr.
8. Does Produits Giorda transfer my data outside the European Union?
The Data collected through the use of the Site is hosted by the company MONAROBASE, La Vincendière, 28330 LES ETILLEUXE, whose servers are located in France.
As such, your Data is transferred within the European Union for hosting purposes.
By using the Site, you therefore consent to your Data being transferred to these servers.